FAQ Why are our solid wood products more expensive than plywood? Solid wood is the noblest and most natural wood… but also the most expensive, it resists very well over time and can be passed on from generation to generation.It is also much more difficult to work and requires a lot more skill than working with plywood. I don't know what kind of wood to choose? All the wood we use is wood that meets our quality criteria. Their differences lie in their colors, their smells and the atmosphere they will create in your home, it is a living material that will have to be chosen with care according to your style.You can consult our various articles on the different woods we use, in order to have more information to help you decide. Are our products really that strong? Craft Kitties™ has a history and experience with wood over 10 years. All our products are made of solid wood. They are very strong and durable. Delivery delay They vary depending on the delivery option chosen: Express: 4-10 day, Standard: 6-14 days, Air: 8-20 days. Are our wooden products resistant to heat and water? Yes, within reason our solid wood products are water and heat resistant. However, avoid leaving our products in water or in the fireplace, even solid wood burns after a certain time. But fear not, cigarettes, matches, heat from a pc, or even a spilled water worm will not harm our Craft Kitties ™ products. Our refund and quality policy If you are not satisfied with a product, you have up to 14 days after receipt to return it to us at your expense. It will be refunded to you in a Craft Kitties ™ voucher and valid on all our products without purchasing conditions.However, if a product is defective, we will return a product to you in exchange for the defective one, the return will be at our expense.This return can be made up to 30 days after receipt of the product, but does not take into account any deterioration made by the customer. Are we the official Craft Kitties™ store? Yes ! We are the official distributor in France and in Europe of Craft kitties ™ products, however our products may also be sold on other online sales platforms such as AMAZON.With respect to other sales platforms, we practice the same prices, but we regularly offer promotions (Free delivery, reduction for several purchases, or holidays). I made a mistake in my delivery address If you just ordered the product, don't panic, contact customer service ASAP, chances are the product has not yet shipped, then we will change the delivery address.If it has been more than 24 hours since you placed the order, there is a good chance that the package has already been shipped, in this case we will charge you additional shipping costs to re-ship the package to you as soon as possible. My question is not in the FAQ Do not panic, if you still have questions, do not hesitate to contact us via the contact page. Or on social networks. We will reply within 24 hours.